We value every single client and process their orders on a one-to-one basis, looking at all the peculiarities of the task. Just before beginning to work together with us, it could be a wise decision to look at some things you have the right to, such as a money back guarantee, which we think would give you more confidence in our services. The acceptance of reciprocal obligations by our team and the buyers definitely helps us to work more confidently, helping you the best way possible.
Being provided with the best works in spite of short deadlines our customers generally remain satisfied and do not need this option. Our company provides our clients with the ability to have their paper revised, to make sure that each requirement is satisfied.
Trying to receive a refund, it's better to make sure your case corresponds the explanation of the situations outlined down below. We would like to point out that only in some instances you'll have the chance to refund all the money spent.
- Two identical orders instead of one
If you understand that you mistakenly made two orders which seem to be identical, contact our support - it'll help you return the money for the duplicate one. Make the order mindfully and do not linger if there's an error because after the processing of your order starts you cannot receive the whole cost back.
- When we have not assigned a writer yet, but the order had been cancelled
This situation speaks for itself. You're fully eligible to receive a full refund if the writer has not begun working on your paper.
- Way too many tasks at hand
The skillsets of our professionals allow us to cope with a huge range of order types, but even so, due to different unforeseeable events or a really high workload, some of our highly experienced writers can be unavailable.
- If you ordered once but paid twice
This happens only by mistake. Having been charged twice, don’t hesitate - inform us about it as fast as possible. Keep in mind that you'll be able to get a full refund only after showing us the copies of your receipts.
This type of a refund will be fulfilled if your case is found matching one of those described below:
- Late delivery
It can happen in case of some unforeseeable circumstances. The sum of a refund is discussed with the customer and is determined by several factors. But, it sometimes is because of the customer's negligence. For instance, in some cases the writer doesn’t get all the essential documents from the client, considering that they are vital for proper order processing. That's why the money-back option is not always available in case of a missed deadline. Don’t forget to attach all the files in time. It will make sure that your writer delivers a remarkable paper for you without any delays.
- You decide that you don’t need our help, although the writer has already started working on your task.
Under these circumstances, you can get about 70% of your spendings back, and the rest would be paid to the writer for the time and effort. But if over half of time left to the deadline passed, you would get no more than 50% of your money back.
- Dissatisfaction with the final result
If you've got some complaints regarding the result after receiving the order, our management will investigate your case. The refund will depend on our findings. Thanks to the expertise of our writers, their reliability and good track record, such cases hardly ever occur.
- Found plagiarism in your paper?
You can always notify us about any materials used in your work, that have been put to use without proper referencing. It would help us improve the originality of our works, and you, in exchange, receive a partial refund or revision .
- You received a mark which does not correspond to your expectations
You can be absolutely sure that our professionals do their best to provide our customers with only top-notch works, but the mark you receive consists of not only the written work itself but also of your demonstration and the professor's ways of estimation.
- Editing, formatting, proofreading
We gladly supply our customers with various polishing services, but we think it is necessary to highlight that we never alter the content of the given work. Therefore, we take zero responsibility for any possible complaints concerning the content of your paper.
If we confirm that your request for a refund is reasonable, it will take no more than five business days for your money to be paid off. It is important for us to highlight that we do not pertain to any problems which involve any third parties (banks and so on).
Be sure that the sum of your refund is larger than 10 USD; otherwise, you just can’t get your money back because of the transaction charges. If you want to receive a refund immediately, you are offered an opportunity to put this sum on your account to use it for your future orders.